Refund Policy

Effective Date: April 28, 2025

Publisher: Meigen Creative L.L.C.

Applicable Services: meigen professional icon generator plugin and credit recharge services

Contact Email: support@aidesigntools.icu

Important Notice: Credits are virtual goods that activate immediately upon purchase and remain valid permanently. Due to the special nature of virtual goods, refunds are generally not supported under normal circumstances.

1. Refund Eligibility

✓ Refund Eligible Situations

1. System Errors Causing Duplicate Charges

  • Payment system failures causing duplicate charges for the same order
  • Transaction record screenshots required as evidence
  • Duplicate charges will be refunded after system verification

2. Extended Service Interruption

  • Technical failures causing continuous service interruption exceeding 72 hours
  • No AI functions available during interruption period
  • Proportional refund based on interruption duration

3. Platform-Related Service Unavailability

  • Permanent service discontinuation due to platform technical upgrades or policy changes
  • User accounts mistakenly suspended due to platform system errors
  • Other non-user-related causes of service unavailability

✗ Non-Refundable Situations

1. Normal Use Situations

  • Refund requests after normal service use
  • Dissatisfaction with AI generation results (AI results have inherent randomness)
  • Discovering unnecessary or low usage frequency after purchase

2. Violation of Terms

  • Service suspension due to user agreement violations
  • Using services to generate illegal or inappropriate content
  • Malicious attacks or service abuse

3. Other Situations

  • Unable to use service normally due to user device issues
  • Poor user experience due to network environment problems
  • Orders purchased more than 30 days ago (except special circumstances)

2. Refund Application Process

1

Send Email Application

Send email to support@aidesigntools.icu

2

Provide Required Materials

Provide order information and problem description

3

Await Review

Review results within 7 business days

4

Process Refund

Refund through original payment method

Refund Application Email Template

To: support@aidesigntools.icu

Subject: Refund Request - [Your Order Number or Purchase Date]


Email Content:

Hello,

I need to request a refund. Details are as follows:

• Purchase Date: [Specific Date]

• Payment Amount: [Amount]

• Transaction ID: [If Available]

• Reason for Request: [Detailed Explanation]

• Contact Information: [Your Contact Details]

• Related Screenshots: [As Attachments]


Thank you!

3. Refund Processing Time

Review Time

  • • After receiving application: Confirmation within 24 hours
  • • Review processing: Results within 7 business days
  • • Special cases: May extend to 15 business days

Refund Time

  • • Card Payments: 1-3 business days
  • • Bank Processing: Up to 5 business days
  • • Holidays may cause delays

4. Special Notes

About Virtual Goods

Credits as virtual goods are considered delivered once purchased and added to user accounts. Due to the special nature of virtual goods (cannot be "returned"), we only provide refund services under specific circumstances.

Refund Method

All refunds will be returned through the original payment method. We do not support changing refund methods. Refund amounts are actual payment amounts, not including any fee compensation.

Dispute Resolution

If you disagree with refund decisions, you may communicate further through customer service email. Final interpretation rights belong to Meigen Creative L.L.C.

Contact Us

Customer Service Email: support@aidesigntools.icu

Business Hours: Monday to Friday 9:00-18:00

Legal Name: Meigen Creative L.L.C.

Policy Updates: 30-day advance notice for changes